SHIPPING CONDITIONS AND DELIVERY TIMES.
MICRO SENSORY S.L. ships worldwide.
Shipping costs vary according to the order depending on three factors: weight, volume and shipping location.
To know the exact amount of shipping costs you can use the orange button “Calculate shipping costs” present in the tab of all our products, or in case of several different items, it is necessary to add to the shopping cart the items you want and before making the purchase your shipping costs will be calculated automatically, always based on the products you have in the basket and according to the type of shipping selected. The information will always be provided prior to the payment of your order.
Delivery times will depend on the availability of each product, which is indicated on each and every product, and on the shipping option chosen by the customer when placing the order. For orders that include several items, a single shipment will be made and the delivery time will correspond to the item with the longest delivery time.
It is imperative that the postal code of the shipping address is correct, as shipping agencies organize and manage shipments by postal code. In the event that the postal code registered by the customer is not the correct one, the shipment will not arrive at its destination within the estimated delivery time because it will have to be forwarded to another delegation of the transport agency in order to make the delivery. This reshipment will generate additional shipping costs that will be borne by the customer, since MICRO SENSORY has sent the order correctly to the address registered by the customer when placing the order on our website.
All orders will be processed and shipped within a maximum of 24/48 hours from order confirmation, for those orders placed on business days (Monday through Friday, except local, regional or national holidays) before 11:30 am for shipments by courier companies available. Once the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being shipped.
Deliveries will always be made from Monday to Friday, for Saturday deliveries please consult us.
Delivery at the office of the transportation company, with the following characteristics:
- The shipment is sent to the office of the customer’s choice.
- The transport company will immediately notify the recipient by SMS and/or e-mail upon arrival of the shipment at its destination.
- The shipment will remain in the office for up to 15 days for collection, and reminder messages will be sent in case of non-collection.
- In order to pick up an order at any transportation office, the recipient must present his or her ID card and the delivery number provided by
MICRO SENSORY via e-mail at the time of shipment. If you have not received this e-mail with the shipment number, please contact us as soon as possible so that we can provide it to you and avoid any delay in the delivery of your order.
All of the above delivery times are estimates. Therefore, it is possible that they may vary due to logistical reasons or force majeure. If for any reason there is a change of date in the delivery time of a product, we will inform the customer by e-mail, so that he/she can confirm if he/she accepts a new delivery time or, on the contrary, wishes to cancel the order and receive a refund of the amount of his/her purchase. Delays in delivery will not be considered in those cases in which the order has been made available to the customer by the transport company within the agreed period and could not be delivered for reasons attributable to the customer.
The “non-collection” by the customer of any order with the Post Office or CityPaq for reasons beyond the control of MICROSENSORY S.L. or the carrier, will generate additional shipping costs for the return to our warehouse. These additional shipping costs for the return to our warehouse, plus the shipping costs corresponding to the order, both being the same amount, will be deducted from the total amount to be refunded to the customer.
The customer will have 24 hours from the time of delivery to verify that he has received all the products corresponding to his order and their integrity. After these 24 hours, the shipment will be considered as accepted and no claims will be accepted for damages or failures with the shipment. In case of receiving a product damaged by transport, it is essential to contact our Customer Service Department within 24 hours in order to claim the incident to the transport company, by sending an email to ventas@microsensory.com, indicating the reference of your order (9-letter code). It is essential to include photos where you can clearly see the damage to the outer and inner packaging and the product, otherwise we will not be able to accept the claim. In the same way, it is also essential to leave a record with the delivery person of the transport company.
